Cancellation and Return Policy

We offer easy Return and Replacement for our products. Please refer to our detailed Return and Replacement Policy below.*

To Claim Damaged Products in Transit : Please ensure a Opening video is Made from the unboxing of the product ( Starting:Courier Packaging Unwrapping )



Please note : We do not offer Exchange or Cancellation (i.e. Returning one product and getting another product in exchange.)

However if you'd like to exchange your product - you can place a 'Return' request for your current order and get the desired product through Refunded Credit which can utilized for aperiod of one year/

 

 


For orders within India:

JEWELLERY :

    • A product is also eligible for return within 7 days of delivery in the following cases:
      • The product is damaged in transit.  
      • A wrong product has been sent by our team.
      • There is a design defect on the product
    • In cases where the product is damaged in transit, we offer free doorstep pickup and a replacement product of the same design.
    • If a wrong product has been sent by our team, we will arrange for a free doorstep pickup and delivery of the correct design
    • If your order has a design defect*, please write to us on+918448514109
    • within 7 days of delivery along with the order ID and a picture clearly highlighting the defect, and our team will be happy to help you out
      • *Below cases do not qualify as a design defect:
        • Minor colour or design variations. Such variations are a part of the handcrafting process and beyond the control of our craftsmen.
        • If your product darkens over time. Natural oxidization is a property of silver metal and is caused by varying climatic & storage conditions. Here is a video explaining how to clean your silver articles at home
    • Cancellations not permitted
    • Change of address requests are only accepted if the request is made within 2 hours of placing the order.
    • Any purchases made from other online portals will be governed by the refund and return policies of those portals and will need to be escalated to the concerned portals only.

    For orders outside India:

    • In case you receive a damaged product( Unboxing Video is a must ) at the time of delivery – please write to us within 48 hours of receiving the product (along with a photograph of the damaged product). We will find a mutually convenient way to resolve such issues. We are an honest bunch -  and we only intend to serve you in the best possible way : ).
    • No exchanges or refunds will be allowed for size or fit issues. If you have any concerns about the size or fit of a product, do ask our team prior to placing your order, and we will help you out.
    • No refunds will be allowed in case of refusal to pay import duties/taxes at the time of delivery (as applicable by your country’s laws)
    • No exchanges or refunds allowed in case of minor colour or design variations. Such variations are a part of the handcrafting process and beyond the control of our craftsmen.
    • In case of any other issues, please write to us at within 7 days of delivery, and our team will be happy to help you out.